You will be able to track your order status if you have an account with us. Simply log in to your account, and you will be able to see your order status in the "My Orders" section.What is a delivery estimate?
Below each product, you will find its estimated delivery time. This is the approximate time by which your order would reach your doorstep.How is my order shipped?
We work with some of the most reliable express cargo delivery services to ship your orders. We also insure all orders against transit related damages/theft etc.
You can cancel your order within 6 hours of placing your order on the website by mailing us at "firstname.lastname@example.org". Cancellations will not be possible after this time period. However, you can always return your purchase – refer to our Returns Policy below.What is your Returns Policy?
You can choose to return your purchase within 7 calendar days from the date of purchase, as long as:
Upon receipt of your returned items, you will receive a store credit towards a future purchase at 6Y Collective within 3 working days via email.How can I return my order?
You can return your order within 7 days from the date of purchase. A credit note for your entire order amount would be issued to you.
Simply pack your item back in the box in which it arrived and be sure to include original invoice, tags, and other packaging materials and ship the product back to us. You will be guided on these steps by our Customer Care team.What if my order is damaged/incomplete?
This is embarrassing! Call us at 022-40238666 right away, and we shall do everything possible/impossible to set things right. In case of damaged goods, at the very least, we'll refund your entire purchase amount at the earliest.
We sell our merchandise exclusively through our website www.6ycollective.com. We do not have any offline stores or retail outlets in IndiaWill the outfit look exactly the same as I see it on the website?
6Y is a private label, and everything from design to production is handled by us in-house. The outfits the model is seen wearing on the website are entirely designed and manufactured by us. Barring minor color variations (which differ due to screen resolution, monitor brightness, operating system etc from computer to computer), what you see on our site is what you get.Size/Length Customization/Color Change Requests
We do not customize or alter our outfits as they are pre-cut. However, most of our outfits can be easily altered as we give ample margins (up to 4 inches). The length of our lehengas can be easily altered from the waist-belt as they can be easily detached. Color change options and other customization requests in terms of sleeves/neckline etc are not undertaken for individual orders.Request for Sold Out Items
We rarely accept orders for sold-out outfits. However, you can drop us a mail requesting for a sold out item, you will hear back from our team if we can make the outfit on request.Delivery Time
We usually take 18-20 days to deliver your order. These timelines are higher than usual e-commerce sites because our outfits involve extensive tailoring, finishing and embroidery which consume a lot of time to be finished with perfection.
We ship our merchandize world wide. International shipping might take up to 4-5 weeks for delivery. We ship via DHL/FedEx, and you will receive a tracking number as soon as we ship out your order from India.What are your shipping charges outside of India?
Our shipping charges are calculated on actual weight of your order items. The total shipping costs applicable on your order will be shown at the payment details page once you fill out your shipping details at the time of placing an order.What about Import Duties/Customs/Taxes?
6Y will be responsible only for shipping your order to your destination country. Any clearance charges, taxes, import fees or duties applicable at the destination port will be borne directly by the customer. The shipping charge levied by us includes the cost of freight alone.Returns/Exchange
Orders shipped internationally are not eligible for returns/exchange